Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1-3 business days
(excluding weekends and holidays).
You will receive an email notification when your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Domestic Shipping (USA):

  • Standard Shipping: 3-7 business days
  • Express Shipping: 1-3 business days

International Shipping:

  • Standard International Shipping: 7-21 business days
    (Delivery times vary by destination and may be affected by customs processing)

Note: Delivery delays can occasionally occur due to factors beyond our control
(e.g., weather, carrier delays, customs).

Shipping Options by Carrier

UPS Options:

  • UPS 2nd Day Air A.M.® (commercial addresses only): 2 business days
  • UPS 2nd Day Air®: 2 business days
  • UPS 3 Day Select®: 3 business days
  • UPS Next Day Air Saver®: Next business day (afternoon/evening)
  • UPS Worldwide Expedited®: 2-5 business days
  • UPS Worldwide Express Plus®: 1-3 business days (early morning delivery)
  • UPS Worldwide Express®: 1-3 business days
  • UPS Worldwide Saver®: 1-3 business days (end of day)
  • UPS® Ground: 1-5 business days (depends on location)
  • UPS® Ground Saver: 2-7 business days
  • UPS® Standard: 1-5 business days (USA/Canada/Mexico)

USPS Options:

  • First Class Mail: 2-5 business days
  • Ground Advantage: 2-5 business days
  • Priority Mail: 1-3 business days
  • Priority Mail Express: 1-2 business days

Shipment Confirmation & Order Tracking

You will receive a shipping confirmation email with a tracking number once your order has shipped. The tracking information may take up to 24-48 hours to update.

Customs, Duties, and Taxes

Teddy & Moose offers worldwide shipping to selected countries. Orders are shipped via UPS
and USPS. For added security, all packages are insured and require a signature for all orders. Deliveries outside of the United States or Puerto Rico may be subject to local import taxes, which are the responsibility of the receiver where they apply. Teddy & Moose is not responsible for paying any duties, taxes, or other fees associated with international shipping.

Damages

Teddy & Moose is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipping carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

Missing or Lost Packages

If the tracking information states that your package was delivered and you have not received it, please contact the carrier or check with neighbors. If you still need assistance, contact us at info@teddyandmoose.com.

Contact Us

For any questions about our shipping policy, please contact us at:
Email: info@teddyandmoose.com
Phone: +1 646 884 0427

We appreciate your business and aim to provide a seamless shipping experience.